How can I receive a refund or cancel?

We provide a 48-hour refund policy. This policy is determined on a case-by-case basis. In order to receive a refund, a request must be formally made by creating a billing ticket in your client area. There must also be an appropriate reason to be eligible for a refund. This two-step process is in place to prevent any abuse of our refund policy.
If you are wishing to cancel your service, and not request a refund - you can do so by following these steps:
1. Login to your client area, then click "Dashboard".
2. Select the service that you are wishing to have canceled.
3. Click "Billing" and select "Request Cancellation".
4. Fill in the cancellation form, please provide a reason for canceling.

Please contact us if you have any questions.

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